Frequently Asked Questions

We believe in honesty, but some things just need to be covered.

1. Rental agreement PocketWiFi Amsterdam

This Rental Agreement – T&Cs sets forth the conditions on which we will provide the services offered through the http://pocketwifi-amsterdam.com website. This Rental Agreement – T&C’s is a contract between you and MIEP Amsterdam v.o.f registered no. 66904404 , having its registered office at Bloemstraat 36K, 1016 LC Amsterdam, Netherlands, branded as PocketWiFi-Amsterdam, and covers all rentals made pursuant to this website.

2. Description of service

PocketWiFi Amsterdam (abb.PWA) rents mobile internet hotspots, along with user guides and accessories (collectively the equipment) to travelers who visiting Amsterdam in the The Netherlands. The customer registers and books its rental on our website: pocketwifi-amsterdam.com. We don’t offer the equipment for sale on this website.

3. Eligibility to rent equipment

While our equipment may be used by travelers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this rental agreement, and to abide by and comply with the terms set forth herein.

4. Delivery

When you place an order to rent the PocketWiFi, we will ask you to designate an address to which such equipment will be delivered, and will also ask for your rental start date and rental end dates. The equipment, along with an accompanying user guide, will then be delivered to your designated address before your arrive at your destination or you can send a text message and we will bring you your rental at your favourite time and the place where you would like to meet. It is your responsibility to inspect all equipment upon receipt and to verify that it is in good working order and condition. It is your responsibility to ensure that you are available to. When you order a PocketWiFi, we immediately pre-authorize the full chargers of €150,00 form your credit card as a security deposit. The security deposit will be taken only in case of loss or damage or when the equipment is not returned, unless you have a insurance. If the delivery address entered by the customer during the booking phase is not his own address, it is the customers responsibility to warn the Hotel, office or third party, so that they accept the delivery on his behalf.

To make sure you will return the device in perfect state, the customer must accept the general terms and conditions and must fill in a form with the following information.

  • First name
  • Last name
  • Billing address
  • Credit card number + expire date
  • Phone number + e-mail address

5. Use of equipment

You agree to exercise reasonable care in the use of all Equipment, and to handle all Equipment in accordance with the user guide. You further agree that you will not do any of the following: (a) make repairs or modifications, or alter in any way, the Equipment; (b) remove or alter any certification markers affixed to the Equipment or other parts of the Equipment like sim card and the battery; (c) share the Equipment with any third party, or allow any such third party to use the Equipment, with the sole exception of a family member, companion, or friend accompanying you on your trip; (d) dispose of the Equipment; (e) grant any interest in the Equipment to any third party; or (f) use the Equipment for any illegal, abusive or fraudulent purpose; (g) most not engage in use of the Equipment that causes the network to be impaired or damaged; (h) most not modify the purpose of the hotspot. (i) The customers shall reasonably protect the Equipment against the risk of destruction, damage, and/or loss trough theft or other ways; (j) and maintain the Equipment in an orderly and original functional state. When the customer return the device, PocketWiFi Amsterdam may debit the security deposit or a part of it in order to repair such damage.

Fair usage policy is the broadband industry’s attempt at keeping cyber traffic down. The policies are designed to protect the people who might be affected by your downloading. If the Internet Service Provider decides to put Fair Usage Policy in place, the Internet Service Provider may do all or any of following: Limit usage, Restrict data usage, Restrict speed or temporary shutdown. Please refrain from downloading movies, downloading games and so on. If you continue to use massive amount of data, PocketWiFi Amsterdam will not be responsible for any problems accessing the internet or any other restrictions placed by the Internet Service Provider.

PocketWiFi Amsterdam hotspot device shall always remain the property of PocketWiFi Amsterdam. It is strictly forbidden to disguised, change or remove any notes or parts from the devices. The customer is only entitled to use the device for purpose stated in this contract. Any use of the PocketWiFi hotspot contrary to the purposes described herein is strictly prohibited.

6. Returns

All returns should be returned at a designated address or other generally PWA courier service in no later than your Rental End Date. The Equipment shall be returned in good working order and condition. You assume all risk of loss and damage from the return of all Equipment to our designated address or courier service

7. Fees and charges

(a) Rental Charges. Rental fees for the use of our equipment are assessed commencing as of the rental start date till the rental end date on which the equipment is returned. Our current rental fees are posted on our website and may be amended without prior notice. The customer is required to pay a daily rental fee for the hotspot. Please note that we do not apply any credit for a partial billing date; all partial days will be treated as full days for our billing purposes. To place any order, we require a credit card to pre-pay all rental charges. The credit card details will be kept on file until the end of the rental period, in the event that other charges need to be placed. (b) Service Charges. Usage charges must be pre-paid according to the current airtime and data rate schedule posted to our website. You are liable for any charges relating to usage outside of area covered by PocketWiFi-Amsterdam specified network, and for charges related to usage outside regions for which the purchased service was intended for.

(c) Late Return. All returns must be on the rental end date or after the first (1st) day before 09:00 morning of your rental end date. In the event that the equipment is received 1 day after 09:00 midday the rental end date, you will be incur a daily penalty fee of €15,00 per day the return is late. If PocketWiFi-Amsterdam does not receive the equipment within 4 working days of your rental end date you will incur a final penalty fee for the loss of the equipment. If for any reason you are unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, then you should contact us immediately, so that you do not incur additional late charges. If the equipment is returned to us after we have charged the loss penalty, we will immediately offset the charge with the fee corresponding to the number of days your device is considered overdue. (d) Duty / Tax Charges. Deliveries or returns from non-EU countries (e.g. Switzerland, Norway) might be subject to Duty / Tax charges. You are responsible for these charges.

Please note that we reserve the right to institute collection procedures against you in the event that you fail to return our Equipment to us as required by this Rental Agreement or fail to pay any service or damage charges or late fees that you incur. If it becomes necessary for us to institute collection procedures against you, you agree to pay our costs of collection, including without limitation reasonable attorneys’ fees. Any late fees that we collect will not waive any other right or remedy that may otherwise be available to you under this agreement.

8. Insurance

Insurance is available for purchase at an additional charge, which provides coverage for any damage, loss or theft of all equipment, after a €50,- deductible, the deductible is on top of the insurance cost. If you purchase insurance, you maximum liability for any damage, lost or theft is €50,-.

Without insurance you would be charged the full replacement cost which is €150,-. In case you rent a power bank it will cost €20,- per power bank.

9. Cancellation

You can cancel your rental within 48 hours and there is no cancellation fee. Please contact us to confirm your cancellation. If your device has already been dispatched, then we will take a €10,- fee for the service. We also cannot refund days with usage on the device. If you already have the device, you will need to return it to us immediately.

10. Ownership of equipment

By using this service, you agree and acknowledge you are renting equipment for travel purposes only, and that you will acquire no rights in the equipment. You agree that we will retain all ownership of the equipment, including accessories and user guides.

11. Customer warrenty

If you are renting this equipment on behalf of an entity rather than for your own personal use, then you represent and warrant that you are fully authorized to enter into this agreement on behalf of such entity, and to bind such entity to the terms and conditions set forth in this rental agreement. You further represent and warrant that you are not committing any fraud or misrepresentation in entering this rental agreement.

12. Company warrenty

Company warrants that the equipment will be delivered in good working order and condition, and that it will continue to operate properly during the term of the rental period.

13. Remedies

In the event of any failure to meet the company warranty set forth in section 10 above, our sole liability and your sole and exclusive remedy will be to repair or replace the equipment at our expense. If we replace the equipment, you will receive the same or reasonably similar equipment to use for the remainder of the rental period. It is your obligation to notify us immediately in the event that you experience any problem with your equipment.

14. Liability and warrenties

PocketWiFi is not responsible for detriments arising as a result, that the proposed service is not or not constantly available. PocketWiFi provides no guarantee of constant availability of the relevant services. PocketWiFi will use its best efforts to ensure that the availability of the respective services provided reach the greatest possible level of service. PocketWiFi will exchange defective WiFi devices immediately, and will not settle for days or periods of non-usability due to defective devices.

15. Indemnification

By agreeing to this rental agreement, you agree to indemnify, defend, and hold harmless to the Company, our officers, directors, employees, independent contractors, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expense, including but not limited to reasonable attorney’s fees, in any way connected with (a) a breach of the terms and conditions of this Rental Agreement; and (b) any dispute between you and any third party service, which you engaged through our user guide.

16. Miscellaneous

We reserve the right to discontinue our rental services or terminate and/or amend this Rental Agreement at any time at our sole discretion. Expiration or termination of this Rental Agreement will not relieve you of any payment obligations here under. All the sections 1-20 shall survive any such expiration or termination. You may not assign or transfer any of your rights or obligations under this Rental Agreement without our prior written consent. You agree that we may assign this Rental Agreement without prior notice in the event of a merger, acquisition, or sale of all or part of our business. No waiver of any breach of the terms of this Rental Agreement, no matter how long continuing or how often repeated, shall be deemed a waiver of any subsequent breach thereof, nor shall any delay or omission to exercise any right, power, or privilege here under be deemed a waiver of such right, power, or privilege. If any provision of this Rental Agreement is held unenforceable or in conflict with the law of any jurisdiction, the validity of the remaining provisions shall not be affected by such holding. The meaning of that provision will be construed to the extent feasible, to render the provision enforceable. If no feasible interpretation will save such provision, it is to be severed from the remainder of the terms of this Rental Agreement, which are to remain in full force and effect. This Agreement contains the entire understanding of the Parties with respect to the subject matter contained herein, and shall supersede all prior agreements and understandings, whether written or oral.

17. Private data

Private data in the form of usage (data consumption) cannot be recovered by PWA for a period more than one (1) week, and requests for such must be made at most one (1) week after the rental end date – requests later than this will not be processed. Any requests for a period of longer than one (1) week are up to the sole discretion of PWA to accommodate or not, and PWA reserves the right to levy a fee to cover the expense of such applications. These restrictions are a result of this form of private data not being held by PWA; instead it is logged by the relevant mobile network operator used during the rental period. By purchasing service offered by Company, you agree to receive promotional messages relating to similar products and services we offer.

18. Governing law – dispute resolution

This Rental Agreement is governed by Dutch Law, without regard to conflicts of law principles. All disputes arising under this Rental Agreement shall be submitted to binding arbitration in Amsterdam, The Netherlands, under the Rules of Arbitration for the International Chamber of Commerce Netherlands by one arbitrator mutually agreed upon by you and Company in accordance with the aforementioned Rules. Costs of the arbitration, including administrative and arbitrators’ fees, shall be shared equally by you and Company. The arbitration award shall be final and each party shall comply in good faith to the entry of the arbitrator’s award in any court having jurisdiction. If judicial enforcement or review of the arbitrator’s decision is sought, the prevailing party shall be entitled to costs and reasonable attorneys’ fees. For the avoidance of doubt, all claims you bring against Company must be resolved in accordance with this Sections 12-16. All claims filed or brought against Company contrary to this Sections12-16 shall be considered improperly filed. Should you file a claim contrary to this Sections 12-16, you agree the Company may recover attorneys’ fees and costs of up to $2,000 provided that Company has notified you in writing of the improperly filed claim and you have failed to properly withdraw the claim.

19. Rental period

The Rental Period commences on your rental start date (“Rental Start Date”) and expires upon your designated rental end date (“Rental End Date”).