Frequently Asked Questions

Find the answer to your question.

Welcome to our Frequently Asked Questions (FAQ) page. If you have a question that isn't answered here, please contact us.

 

General

+ What is a PocketWiFi?

Also known as mobile wifi (MiFi), it is a small wireless portable hotspot that connects to the internet through a 4G mobile network. It gives you a secure, consistent and fast internet connection wherever you are, while saving a fortune on data roaming fees.

+ Why do I need PocketWiFi?

First of all, to avoid the extremely expensive roaming costs. We have no additional costs or hidden fees. With our portable WiFi spot, you will have a high speeds access to internet at a limited cost and you can discover easy Amsterdam and other beautiful in the way you want.

+ How much does it cost?

Between €8.00 and €9.50 per day. Depending on the rental period and the amount of days. Free delivery at your place in Amsterdam and free pickup service. No hidden fees, no extra costs!

+ How does the deposit work?

After the procedure and checkout process will we immediately pre-authorize the full charges of € 150 from your credit card as a security deposit. The deposit will only be taken in case of loss or damage or when the equipment is not returned. The pre- authorization will be returned immediately when the equipment is returned in perfect state.

+ Is it possible to extend my rental period?

Yes that is absolutely possible! Please contact us at least 24 hours before the end of your rental period: info@pocketwifi-amsterdam.com or call/message us at +31 620333428

 

The device

+ What are the product specifications?

You will get a Huawei E5577 model. With a Li-lion, 1500 mAh battery.

+ What is the size of the device?

It is a slim device. smaller and lighter than an iPhone 5!

+ How long does the battery last?

The battery in use will last up to 6 hours. We recommend you to charge it every night.

+ Do I need a powerbank?

Our PocketWiFi battery last for 6-8 hours straight, but if you want to charge your PocketWiFi on the go we offer a powerbank. A powerbank is a mobile charger that can be charged in advance for your phone, tablet or PocketWiFi. Stay charged all the time and rent a powerbank!

 

Data and Network Coverage

+ Is unlimited data really unlimited?

Our unlimited data offer is really generous and dedicated to big users. Network operators sees 5GB per day as unlimited data. You have 5GB in 4G LTE speed per day, after that it will turn to 3G. Everyday at 00:00 o'clock it will supply you with new GB's. In other countries than the Netherlands, you get 10 gigabyte for whole rental period.

+ What areas are covered?

The whole Netherlands and other countries in the EU.

 

Orders and Returns

+ Do I have to book in advance?

No, you can make last minute orders, even when you already arrived in Amsterdam. We deliver in max 50 minutes at your Hotel, Airbnb, Office or Apartment.

+ How does the delivery and return work?

Our PocketWiFi rental services delivers anywhere in Amsterdam City Center. You can place a last minute order and we deliver your PocketWiFi in 60 minutes at your designated address in Amsterdam City Center. For returning the device, please text us and we will pick it up at your time and place of choice.

+ How does the delivery at Amsterdam Schiphol Airport work?

We hand over the PocketWiFi at the meeting point at Schiphol Plaza. It's a giant three-dimensional cube, with its red and white checkerboard pattern, can be seen from anywhere within Schiphol Plaza.

+ How does return with a prepaid registered envelope works?

We can provide you with a prepaid registered envelope if you would like to send it back form every another city in the Netherlands. You can drop the envelope in a local post box. Registered Mail gives you the added security of proof of posting and confirmation of delivery. This way you can be sure that delivery has been completed.

 

Insurance

+ What includes an insurance?

If you want to travel safe we offer an insurance for €12.50 per order that provides protection from theft, damages and lost. Insurance is available as an additional option for your rental, by reducing the amount of the deposit to €90 (instead of €150).