Frequently Asked Questions

Find the answer to your question.

Welcome to our Frequently Asked Questions page. If you have a question that isn't answered here, please contact us via e-mail, WhatsApp or the chat below.

 

GENERAL

+ What is a Pocket Wifi?

Mobile hotspot is a wireless portable WiFi router device that connects any WiFi-enabled device (smartphones, tablets, Pc) with 4G mobile network without the need for cables installment or software requirements. This pocket-sized Wi-Fi hotspot gives you a private, reliable and fast internet connection wherever you are. You don’t need to search for free WiFi spots, because you have an internet router always with you. It makes your travel a lot more convenient and it saves you a fortune on data roaming fees. Please click here to rent your pocket WiFi for your travel.

+ How many devices can I connect?

The Pocket WiFi connects with 5 devices at the same time. Please remember that the internet connection will be shared with all the connected WiFi-enabled devices, so if they are all connected at the same time it could decrease your connection in case of download and upload speed.

+ What is the fair usage limit for the internet?

PocketWiFi Amsterdam’s unlimited data package is very generous and dedicated to big users. Our partner sees 6GB in 4G LTE speed per day as unlimited data. When you reach your limit of the day it will turn to 3G. Every day at 00:00 am, our provider will supply you with new GB's. In other European countries than the Netherlands, you receive 14 gigabytes for the whole rental period. If you need more data you can easily add more data with your original EU data plan. For more information please contact us via info@pocketwifi-amsterdam.com, WhatsApp, telephone or our live chat.

+ How does the deposit work?

When you rent a Mobile WiFi Hotspot (Pocket WiFi) we ask you during the checkout process to accept a pre-authorization on your credit card of 150 euro as a security deposit. This pre-authorization means we don’t charge your credit card at the moment only in case of damage, loss or when the equipment is not returned we’re allowed to charge you afterward or you would be invoiced for the amount to be completed. If you need more in information please read the terms and conditions.

+ Can I use the mobile hotspot SIM Card in other mobile devices?

The SIM card that comes with your pocket wifi can only be used for that modem. It’s part of the whole equipment and is not supposed to be used in other mobile devices. Any incurred due to use in devices not allowed would be charged.

+ How long does the battery last?

Pocket WiFi battery last for 6-8 hours straight, but if you want to charge your mobile hotspot it’s possible to purchase a power bank as well. A power bank is a mobile charger that can be charged in advance for your phone, tablet and pocket wifi. Stay charged all the time and rent a power bank via our shop.

+ I want to book a mobile wifi hotspot, what do I need to do?

Please click here to book your mobile wifi hotspot.

+ Is it possible to update my orginal data plan?

It’s very easy to upgrade your original data plan for the Netherlands & Europe. If you need any assistance please contact us via info@pocketwifi-amsterdam.com, Whatsapp, telephone or our live chat.

 

NETWORK & COVERAGE

+ What is the coverage like?

PocketWiFi Amsterdam partners are the leading mobile telecom operators in Europe to provide you the most reliable, fastest and most secure connection available. In all European cities, the 4G coverage is very strong. If you traveling to less inhabited places or remote area’s please contact us by sending a mail to info@pocketwifi-amsterdam.com, so we can verify the coverage.

+ What European countries are covered?

Belgium, Bulgaria, Canarias Island, Cyprus (Greek Part), Denmark, Germany, Estonia, Finland, France, Greece, Hungarian, Ireland, Iceland, Italia, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Austria, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Chez Republic, Great Britain, Sweden.

 

DELIVERY & PICK UP

+ How does the delivery work?

Hotel
We will deliver your device to the hotel reception before your arrival. If your hotel reservation name is different than the device rental name, please mention the hotel booking name in additional information in our reservation form.

Not in Hotel
If you’re not staying in a hotel please provide the full details like address including the house/flat owner name, flat number and telephone number in the additional information of our reservation form, so we can avoid delivery issues. If you accidentally forgot important information, no worries, just send us an email at info@pocketwifi-amsterdam.com.

Amsterdam Airport

We dropped your package before you arrive at our counter at the Amsterdam Airport. You need to collect a ticket and you can pick up your package anytime at your arrival. You will receive detailed instructions about this per e-mail once we received your reservation.

In our reservation form you can select your delivery & return method.

+ What shipping options are available?

PocketWiFi Amsterdam delivers everywhere in the Netherlands and at Amsterdam Airport (Schiphol AMS).

In Amsterdam
Pocketwifi Amsterdam will deliver your mobile WiFi hotspot the same day if you place an order before 11:00 am and the next day if you place an order after 11:00 am. Delivery in Amsterdam is available every day of the week between 08:00 am and 19:00 pm. If your delivery request is last minute, and need to be delivered in the weekend, please reach out to us through info@pocketwifi-amsterdam.com, contact, Whatsapp, telephone or our live chat, so we can discuss the best option for you.

Amsterdam Airport
If you would like to receive your pocketwifi at Amsterdam Airport (Schiphol AMS) please make sure you book 1 day in advanced, so we can drop it of at our counter before you arrive. In the reservation from we like you to leave your flight number, so we can anticipate in case of delay or early arrival. For last minute requests please reach out to us via info@pocketwifi-amsterdam.com, Whatsapp, telephone or our live chat.

Every other place in the Netherlands
PocketWifi Amsterdam delivers your package everywhere in the Netherlands with our partners UPS or DHL. We recommend you book two business days upfront, so we can make sure your mobile WiFi hotspot will be delivered on time. Deliveries by parcel on Sunday are not possible, so if you still would like to receive your parcel please make sure its one day upfront Sunday or the day after.

We will provide information on when the device could be delivered. For last minute requests please reach out to us via info@pocketwifi-amsterdam.com, WhatsApp, telephone or our live chat, so we can discuss the best best option for you.

In our reservation form you can select your delivery & return method.

+ Do you have a pick up and drop off store?

PocketWifi Amsterdam is a webshop with delivery and pick up service.

In our reservation form you can select your delivery & return method.

+ Can I place a last minute order or book in advance?

We accept last minute orders, please reach out to us first via info@pocketwifi-amsterdam.com, WhatsApp, telephone or our live chat, so we can discuss the most preferable delivery time. If you want to be sure you receive your package before arrival, we recommend you book upfront.

 

RETURN

+ How do I return my device after the rental period?

A day before you leave our service team will reach out to you to discuss the return. When you are staying in Amsterdam our courier service will pick it up from the place your staying. If you are staying at another place in the Netherlands or Europe you can return it with the prepaid envelope we provide you. If you need any guidance reach out to us via info@pocketwifi-amsterdam.com, WhatsApp, telephone or our live chat.

In our reservation form you can select your delivery & return method.

+ Hotel in Amsterdam

A day before you leave we will reach out to you to arrange the return. If you’re staying in a hotel you can leave it reception of the hotel.

+ Not in a hotel in Amsterdam

A day before you leave we will reach out to you to arrange the return and pick it up from the place you’re staying in Amsterdam.

+ Amsterdam Airport

You can drop off the pocket wifi any time at our counter. We ask you to send us the a photo of the ticket and it’s all set.

+ Send back with return envelope

If you would like to return it from another place than Amsterdam is possible to purchase a prepaid envelope. Pocket WiFi Amsterdam will provide you with a prepaid envelope from our partners DHL and UPS. Please leave the address of the last place you are staying in the additional information section of our reservation from, so we can look for the nearest drop of location (DHL/UPS). Make sure you keep the receipt, so we can receive the track and trace code of your parcel.

In our reservation form you can select your delivery & return method.

 

MODIFY & CANCELATION

+ Can I change my booking information after placing an order?

please contact us via info@pocketwifi-amsterdam.com, WhatsApp, the chat or give us a call, so we modify your reservation properly.

+ How can I cancel my reservation?

If you want to make any changes regarding your reservation. You can cancel your rental within 48 hours and there is no cancellation fee. Please contact us to confirm your cancellation via info@pocketwifi-amsterdam.com. If your device has already been dispatched, then we will take a €15,- fee for the service. We also cannot refund days with usage on the device. If you already have the device, you will need to return it to us immediately.

+ How can I extend my reservation?

please contact us via info@pocketwifi-amsterdam.com, WhatsApp, the chat or give us a call, so we modify your reservation properly.

 

BILLING & PRICING

+ How much is the rental fee?

Please check our shop page for the up-to-date products/services and the pricing.

Between €9.50 and €8.50 per day depending on the rental period and the number of days. All prices are inclusive 21% VAT. Fast delivery & pickup at the designated address in Amsterdam for €9.95. For the Amsterdam Schiphol Airport delivery & pickup service, we ask a fee of €18.50. If you would like to receive it in another place in the neteherlands we ask a fee of €18.50 for delivery and return. We recommend you look at our shop.

+ How can I pay for my reservation?

PocketWiFI Amsterdam accepts all major credit cards like Visa, Mastercard and American Express as payment options. We offer also Pay Pal as a payment method. Please click here to make your reservation for Unlimited Mobile Hotspot in Netherlands & Europe.

+ I have a Discount Code, how can I apply it to my rental?

You can enter the discount code in the Apply Promo / Voucher field in the booking form, and the discount shall be applied immediately.

+ When will I be billed?

You will be billed immediately upon your reservation.

+ Do prices include VAT?

The Europe Tax system is 21%, this amount is already added in the total price of your reservation.

 

INSURANCE

+ What includes an insurance?

If you want to travel safely we offer insurance for €12.50 per order that protects you from theft, damages and losses. Insurance is available as an additional option for your rental, by reducing the amount of the deposit to €90 (instead of €150).